Event Postponed: CQO Considerations at the Intersection of Supply Chain and Patient Experience

At first glance, the impact supply chain has directly on the patient experience may seem more obscure than unequivocal. Certainly, the supply chain often plays an important role in ensuring positive clinical outcomes—through proper vetting of new devices and holistic value analysis efforts, for example—and containing care costs, but these factors are often not characterized by HCAHPS or other patient satisfaction surveys. However, the supply chain can impact the patient experience in several positive ways.  At this meeting we’ll assemble a diverse panel to explore the ways to that the supply chain can improve the patient experience and ultimately have a positive impact on the CQO movement.

Learning Objectives:

• Examine the  effects that Supply Chain has on the overall patient experience
• Identify strategies to engage the entire supply chain team to become more patient centric
• Describe how Supply Chain can be part of a holistic patient experience strategy

Moderator:

Jeff Gordon 

Panelists: 

Joseph Paone- Region Director, Cardinal Health

Brian Dolan- VP Supply Chain, Bayhealth

Heather McVey- Corporate Director of Customer Experience at AtlantiCare

Marianne Foard- Director, Patient Advocacy, Service Excellence and Professional Recruitment 

If you or your company are interested in sponsoring this event please visit our sponsorship page for details. Sponsorship link is available upon registration.

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